CROSSMARK OPERATIONS COORDINATOR in Plano, Texas

Overview

The Operations Coordinator is responsible for assisting the Client Operations Manager with creating projects, monitoring fieldwork, writing reports and invoicing clients.

Responsibilities

Pre Work-Creation

  • Compile store lists, target lists and product lists.

  • ­Obtain project billing codes and fulfillment identification numbers.

  • ­Create project information documents and train Field Support agents.

  • ­Develop plans to deliver quality execution and partner with Quality Assurance team members to ensure desired outcomes.

Work-Creation

  • ­Load projects into Axis , according to established rules and guidelines.

Post Work-Creation

  • ­ Monitor field execution and take appropriate actions to ensure quality work is completed on time.

  • ­ Communicate verbally and in writing with Field associates and internal team members.

  • ­ Pull reports from Axis or SSRS.

  • ­ Assist with the invoicing process.

Qualifications

  • Strong communication and interpersonal skills.

  • Effective at developing and maintaining working relationships across teams.

  • Able to manage multiple priorities under tight deadlines.

  • Able to prioritize conflicting demands and organize time.

  • Good problem-resolution skills.

Performance Metrics

  • Scorecard metrics for project loading, QA, and invoicing.

Education : High school graduate. Four year college degree preferred.

Experience : Retail experience preferred.

Physical Demands : Ability to perform essential duties and responsibilities in an office environment.

Specific Skills : Proficient in Microsoft Office applications with intermediate to advanced Excel skills required.

Specialized Knowledge, License, etc.: None

Supervisory Responsibilities : None

Working Conditions : Office Environment.

Travel Requirements : Occasional local travel; no overnight stays.

Language Skills: English is the primary language skill.

CROSSMARK is committed to providing accessible employment practices and welcomes applications from people with disabilities. If you require accommodation for a disability during any stage of the recruitment process, please let us know.

Req ID 2018-96701

Category Project Management/Admin.