CROSSMARK VP CUSTOMER DEVELOPMENT in Plano, Texas

# of Openings

1

Overview

The Vice President Customer Development owns the customer relationship for assigned CROSSMARK corporate/regional customers. The Vice President Customer Development is responsible for protecting existing revenue and profit, growing through innovation, broad and deep relationships, and customer satisfaction.

Responsibilities

  • Develops and sustains deep relationships with CROSSMARK corporate/regional customers, acts as the single point of contact for the customers across CROSSMARK.

  • Proactively and ongoing advocates and influences operational excellence on behalf of the customer within and across CROSSMARK through ongoing engagement and collaboration.

  • Understands CROSSMARK profitability and customer performance across every area of the business and services provided; provides recommendations on resources, efficiencies, and champions efforts to improve profitability.

  • Develops capability and expansion based on ongoing customer development, identifying potential areas of growth.

  • Uses data and analytics across sources to provide proactive consumer and business insights to customers as well to problem solve independently and creatively.

  • Develops and evolves current contracts through the creation of unique, innovative CROSSMARK solutions based on customer needs, industry and market best practices, combined with the broad and deep understanding of CROSSMARK offerings.

  • Provides competitive insights to evolve CROSSMARK’s business, identifying service gaps, new offerings as a company, innovative solutions to current customer problems, and broad thought leadership to drive customer growth.

  • Protect all existing revenue while continuing to grow our customer’s business by maximizing opportunities.

  • Own CROSSMARK’s execution of national projects and customer sales plans (and any problems that arise) to drive proactive customer communication and satisfaction.

  • Attract, motivate, engage and retain talented individuals on their team. Develop internal talent, lead and champion efforts and methods to inspire and guide individuals toward higher levels of performance.

NOTE: This job description does not imply that the above functions are the only tasks that may be performed. Associates will be expected, if possible, to follow any other job-related instructions and perform any other job-related tasks as directed by management.

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Qualifications

Performance Metrics:

· Targeted revenue (existing and new Business Development)

· Customer service (NPS)

Knowledge, Skills and Abilities:

  • Exceptionally strong collaboration skills

  • Comfortable at managing and negotiating through influence

  • Skilled communicator with strong presentation and interpersonal skills, knows when to listen and when to verbally respond, understands impact of non-verbal behavior

  • Leads with professional maturity across all situations

  • Strong business and financial acumen, including a sense of fiduciary responsibility

  • Good understanding of the industry, sales leadership and marketing

  • Independent problem solver and decision maker

  • Able to synthesize and appropriately leverage insights gained from data and analysis

  • Creative, innovative solution-selling and go-to-market approach that meet customers’ known and unknown needs

  • Synthesis of information and data from multiple sources to understand potential areas of customer development; and data-driven decision making

  • Strong, ongoing management through influence across multiple stakeholders with contradictory demands

  • Strategic, progressive thinker that is always looking for competitive insights to expand capabilities

Education: Bachelor’s degree (B.A.) from a four year university or equivalent work experience.

Experience: Experience: Eight to twelve years of retail, marketing and/or customer development

Physical Demands: None

Specific Skills: Excel, Power Point, working knowledge of Nielsen and syndicated data sources

Special Skills: Strong communication and people skills. Must possess collaboration and influencing skills. Ability to be a clear communicator, strategic thinker, and problem solver. Must have ability to effectively prioritize demands and follow through on commitments.

Supervisory Responsibilities: Various

Working Conditions: Office & Field environment

Travel Requirements: Varies, 30 - 50%

Language Skills: English is the primary language skill, however, bilingual skills may be required based on business necessity.

CROSSMARK is committed to providing accessible employment practices and welcomes applications from people with disabilities. If you require accommodation for a disability during any stage of the recruitment process, please let us know.

Req ID 2018-116525

Primary Work Location : Location US-TX-Plano

Category Account Management/Client Services