CROSSMARK PET NUTRITION SPECIALIST in Surrey, British Columbia
Are you passionate about cats and dogs and enjoy meeting other pet parents? We are looking for passionate people who are excited to talk about pets, pet nutrition, and specifically Hill’s Science Diet brand pet food.
The Pet Nutrition Specialist is responsible for actively engaging with pet parents shopping for or with their pets in a pet retail store. Must be outgoing and inquisitive in order to help pet parents determine which Science Diet product would best meet the nutritional needs of their special pet.
The Pet Nutrition Specialist will acquire and maintain a high level of knowledge of Science Diet products, so current use or knowledge of Science Diet brand pet food is a plus.
In addition to talking with pet parents, duties may also include merchandising and stocking of products as needed.
Interacts with and educates shoppers in store on identifying pet nutritional needs.
Uses marketing materials to effectively communicate specific nutritional information, product features and benefits of Science Diet.
Hand out pet product samples/materials to pet parents and pets in store.
Collect shopper feedback to share with Hill’s.
Work with store personnel to enhance product knowledge, authenticate inventory and display merchandise.
Provide regular feedback to Retail Supervisor as well as client regarding store performance, shopper feedback and store feedback.
Assists with preparation for client visits and completes audit corrections.
Builds and maintains professional attitude and rapport with store personnel and shoppers, to effectively meet objectives.
Additional duties as may be assigned.
Note: This job description does not imply that the above functions are the only tasks that may be performed. You will be expected, if possible, to follow any other job-related instructions and perform any other job-related tasks as directed by management.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Previous sales experience in animal health industry
Student Veterinary Technician or graduated Registered Veterinary Technician (Animal Health Technician/Technologist) with practice experience
English fluency, both written and verbal
- High School Diploma or GED equivalent
1-3 months previous retail sales experience
Previous direct experience with pet(s) and/or pet relationships
Skills and Characteristics:
Has desire and ability to proactively intercept, engage, interact, and sell product to pet parent shoppers and their pets in a positive and enthusiastic manner
Demonstrates strong, passionate interest in pet well-being
Exhibits a lively, compassionate, engaging attitude
Strong interpersonal skills with the ability to empathize and connect with pets and their pet parents
Exhibits understanding of appropriate conduct, language, and consumer interaction to maintain Hill’s and the pet retailer’s reputation within the store
Software / Hardware Requirements and Experience:
- Must have access to a computer, internet and printer to complete reporting at the end of each shift.
- General Supervision : This job receives assignments and is expected to carry them through to completion with substantial independence. Work is reviewed for adherence to instructions, accuracy, completeness, and conformance to standard practice or precedent.
- Some travel required 0-10%
- Per Store Retail Environment
Ability to work in pet stores that have dogs, cats, and other animals in close proximity and willingness and ability to touch the pets
The Pet Nutrition Specialist will be regularly required to:
Interact with cats and dogs
Must be available to work Fridays, Saturdays and Sundays.
Must be able to stand/walk a minimum of 4 hours at a time.
Use hands and fingers to handle or feel; Reach with hands and arms (including reaching overhead); Talk and hear; Visual ability to read instructions and perform events; Stoop; Kneel; Crouch;
Lift and carry up to 40 pounds (18.1 kilograms)
Physical Appearance : Individuals must ensure a professional appearance and proper grooming is in order. The associate must present a neat, clean, and appropriately groomed appearance. Specific dress code requirements are included in the training documents.
Language Skills: English is the primary language skill; however bilingual skills may be required based on business necessity and location
Job ID 2018-119034
Job Location CA-BC-Surrey